1year 1year

FAQ

Need a hand?

Common questions about registration, the shoot, delivery, and health precautions — all in one place.

  • How do I choose a date and time?

    Select in order: ceremony type (Zhuazhou / Coming-of-age), store, style, year, and month. You will then see the dates and time slots that still have availability.

  • What does "Fully booked" mean?

    There are no other time slots available that day. Please pick a date that still has open availability.

  • How and how much is the deposit?

    Have a credit card or VISA debit card ready. After submitting the registration form, you must pay the NT$900 deposit online within 10 minutes to secure your booking. To pay by bank transfer instead, please contact our online support.

  • What do I do after paying the deposit?

    You will be taken to the next page to fill in basic info (baby’s name, birthday, etc.). Submitting completes your booking.

  • Can the registrant and cardholder be different people?

    Yes. For example, mom can register under her name and dad or another family member can pay with their card.

  • When do I pay the balance?

    The balance and any extras (additional family members, retouching, photo albums) are paid in person on the day of the shoot.

  • Can I reschedule after booking?

    Yes — call the store at least 14 days before the shoot. The new date must fall within 120 days of the original date and can only be changed once. Exceptions apply for unavoidable events such as official typhoon-day closures.

  • What if registration fails or I run into trouble?

    Contact our online support and send a screenshot of the registration screen — that helps us resolve it quickly.

  • Where do I register and check my booking?

    Registration: http://www.1year.com.tw/ · Booking lookup: http://www.1year.com.tw/que